"Dear Sirs,We have not been able to contact you regarding your claim as we do not have a working phone number to reach you."
You would think this message is a form letter from an insurance company trying to contact someone who has been in an auto accident and has been in the hospital for months after their home has been foreclosed.
Nope!
The letter is from ESIS, a third-party claims administrator for BP. The letterhead listed a Wilmington, Del., address, but the signatory listed a Hammond, La., address.
The only phone number on the letter was an 800 number to a claims center. When a reporter from the Pensacola News Journal called that number, he was referred to a Louisiana-based media contact number. That number went directly to a voice mail system that would not allow the reporter to leave a message.
County Commission Chairman Grover Robinson indicated that all documents submitted have been on letterhead that has the County's contact numbers.
Clearly there is outrage over the oil spill. I would anticipate this outrage to be fueled by the methodology employed to handle claims.
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